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Terms & Conditions

We are Banoon.Co We operate the website at ba-noon.com (the site)

Banoon Co., is a company registered in Riyadh, Kingdom of Saudi Arabia with Company Number 1010703578. Our Registered office is Al Hadeeq Street, King Abdullah’s District,
House No: 7280 P.O. Box: 12423 Riyadh, Saudi Arabia. Our Registered Vat Number is 310358647900003. If you need to contact us, see our Contact Us page.

Ordering Product from the site

When you place an order via the Site for a product, we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery or collection date for those items. Our order confirmation email is not acceptance of your order by us.

Once payment has been made for the products you have ordered, we will arrange for the products to be delivered to you or made ready for collection (depending on which option you select when placing your order) and to send you a dispatch/ready for collection email. This email confirms that your order has been accepted by us and that a contract is formed.

Where products are dispatched/made ready for collection separately, our acceptance of your offer in respect of each product takes place when we dispatch such product/make such product available for collection.

We reserve the right not to accept your order. This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

Price and Payment

The price of any products will be as quoted on our Site from time to time, except in cases of obvious error. These prices are shown in SAR. include SAR VAT (if applicable) but exclude delivery costs, which will be added to the total amount due.

All prices and offers remain valid as advertised from time to time. The price of a product requested for payment on the Site at the time of order is accepted and will be honoured, except in cases of obvious error or if there is legal reason why we cannot honour the order at that price.

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

We accept payment via the payment methods shown in our FAQs.

By placing an order on the Site, you confirm that the payment details provided by you are valid and that, if you are using a credit/debit card, it belongs to you or you have been specifically authorised by the owner of the credit/debit card to use it. You confirm that when your order is accepted and processed by us, payment will be made in full.

Availability of Products

We will always try to fulfil orders, but our only responsibility to you where a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Delivery and Collection

Your order will be delivered by Banoon Co,. or our local carrier.

Banoon Co., insures products during the time they are in transit until they are delivered to your specified delivery address. Banoon (or our delivery agent) requires a signature for any goods delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Banoon and transfer of responsibility in the same way.

Delivery dates are estimated from the point of dispatch and are not guaranteed. We are not responsible for any delays caused by destination processes.

Delivery Time Period:

Within Riyadh: 24Hours.

Within the Kingdom: 2-3 working Days.

Within Gulf 3-5 days.

Cancelling Orders

You have the right to cancel your order, provided you give us notice within 21 days after you receive a product.

If you cancel your order you must return the product to us, including all branded packaging. You have a duty to take good care of the products while they are in your possession.

You can still try the product on or inspect it to see if it is right for you, but we ask that you treat our products with the same care as you would in our store. Please try to keep the tags on, do not remove hygiene seals or stickers and retain the original packaging (including authenticity cards, dust bags and leather tags) as neatly as you can.

You will be responsible for the cost of sending the product back to us if you change your mind. If we do not receive the product back we may arrange for collection of the product from you at your cost.

To let us know you have changed your mind and wish to cancel your order, please email us at info@ba-noon.com. Please keep a copy of your cancellation email.

We will issue you with a refund within 30 days of cancellation or receipt of the return item:

  • If your order is cancelled before shipment, we will issue you with a full refund including any delivery charge.
  • If your order is returned by you after dispatch, we will issue you with a full refund of the product cost. You will normally be responsible for all charge, unless the product was found to be faulty or we made a mistake.

We issue refunds via the payment method you used to place the order. If you would like to exchange your product(s) rather than be issued with a refund

Our Responsibility to You

We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose.

If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable.